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11. Rates and Cost Questions
    • How to estimate the amount of internet data usage on my device?

      General estimates for the amount of data used per service

      Activity

      Data Usage

      Services
      per 100MB

      Email

      1 text only email with no attachment

      15KB

      6820

      1 with attachment (attachments can vary greatly in size)

      300KB

      340

      Web Browsing

      1 static page visit

      300KB

      340

      The estimate is just for viewing the page without
      interacting with page elements

       

       

      Social Media

      1 social media post with photo

      350KB

      290

      1 Instagram picture upload

      150KB

      680

      1 WhatsApp text message

      5.5 KB

      18610

      Uploading and viewing pictures, playing videos,
      application, and games will greatly increase the usage.

       

       

      Music

      1 min of streaming music

      500KB (30MB/hour)

      200

      Downloading a 3-min song

      3.7MB

      25

      Video

      1 min of streaming video (standard)

      4MB (240MB/hour)

      25

      1 min of streaming video (HD)

      15MB (900MB/hour)

      6



      Note: Data usage varies by device. The above examples are estimates only. The actual amount of data used for the described activity can vary.

      Standard definition (SD) video streaming rate: 533KBPS
      High Definition (HD) video streaming rate: 2000KBPS

      1MB = 1,024KB
      1GB = 1,024MB

12. Rates and Cost Questions
    • I used a large amount of data  even though I barely used data, what happened?

      Each mobile data session is charged for a minimum of 10kB usage. Even if you check just one 3k email you will be charged for 10kB of usage. In some countries this can be over 30¢ per session, however in Europe and elsewhere it can be as little as 1¢. Check all rates.
        

      Each mobile data session is charged for a minimum of 100kB usage. Even if you check just one 3k email you will be charged for 100kB of usage.


      Please note: Some phones, like iPhones, Androids, and other smartphones, can access data without you even knowing it if you have data enabled. We strongly recommend checking the settings on your phone and disable mobile data roaming if you will not be needing data service. By default, all SIM cards are pre-programmed with data service enabled, once you activate your data package.

       

13. eSIM
    • Can eSIM be used for Data, Calls and Texts?

      Yes, as of March 3rd, 2020, OneSimCard eSIM can be used for Mobile Data, Voice and Texts. However, you can still use the OneSim VOIP app option with a Personal Extra Number (PEN) for additional savings on calling and texting

       

      For DataMax eSIMs, only Data is available. However, you can use our OneSim VoIP app for cost effective voice and SMS communication.

14. eSIM
    • Do I need to have Data Roaming turned on for eSIM to work?

      Yes. Data Roaming should be enabled on your phone for eSIM for data to work. Calls and texts on eSIM World should work with or without it.

15. eSIM
    • How do I top up my data with eSIM?

      There are two ways you can do this:

      1. For eSIM World you can use the 1SIM eSIM app.
      2. From your mobile go to ma.onesimcard.com. This provides the access to your free  OneSimCard mini account. Free means that there is no need to have the SIM balance or data package on the SIM to be able to access this page in over 110 countries. Log in to your account and activate a new data package.

        2. From any computer log in to your on-line account at OneSimCard.com to order a data package. 

      Simply go onto your web account or eSIM app and purchase a new data package appropriate to your travel needs.

16. How To Use Questions
    • Is there a mobile app that will let me recharge my account and other services?

      Yes! Our myOneSim app for the iPhone devices will let you easily access many account services, such as recharging your account, checking voicemail, ordering discount voice and text plans, and much more. MyOneSim is available for download from the App store. Find more information in the Help section of your online account.

       

      DataMax SIM cards can't be managed by myOneSim app at this time

17. OneSim VoIP
    • Does voicemail work with OneSim VoIP?

      Yes. If you are not available to answer the OneSim VoIP call or if the OneSim VoIP app is turned off, the call will be routed through our standard roaming network. If the call is not answered it will be sent to your OneSimCard voicemail box. 

      NOTE: Voicemail is not available for DataMax or DataMax eSIM cards with OneSim VoIP.

18. eSIM
    • Can I use Facetime, WhatsApp, Telegram, Discord, iMessage, and other messaging Apps with eSIM?

      Yes, you can use your messaging apps with eSIM World, which now offers a mobile number ID. 

      For DataMax eSIM, you can use these Apps as you already do. Please ensure your messaging account is already setup with your primary carrier’s phone number because you cannot sign up for these services with the DataMax eSIM number.

      Additionally, the eSIM data service can be used for the actual data part of your communications. So, when you are installing eSIM on phone, you can select the Primary service for Facetime and iMessage and then if your selected eSIM to be your primary data service, the communications will go over eSIM mobile data.

19. OneSim VoIP
    • When making an outgoing call how do I select which way the call should go: through regular roaming or through OneSim VoIP?

      To make an outgoing call using OneSim VoIP, you need to be registered on a Wi-Fi network and have the OneSim VoIP app running on your phone. You should make the call using the OneSim VoIP app dial pad. To make a call the regular roaming way,you should make a call from your regular phone dial pad. 

      NOTE: Regular roaming calling is NOT available on DataMax or DataMax eSIM cards. To use voice you will need to use the OneSim VoIP app

20. OneSim VoIP
    • What are the advantages of using OneSim VoIP?

      The main advantages are significant cost savings and the ability to call from countries where there is no voice roaming coverage available, or for DataMax or DataMax eSIMs

      OneSim VoiP can be used from any Android or Apple ( iOS) device to make international LD calls even when you are not traveling. OneSim VoIP does not require having OneSimCard SIM being installed in the phone. OneSim VoIP can be used with Wi-Fi or 3G/4G - no difference. You just need to have OneSimCard account with the SIM VoIP capable PEN. Calling using OneSim VoIP will cost most of the time less than any other way of calling.

      OneSim VoIP is available with the following SIM cards: Plus, Expedition (formerly Data & Roam),  Europe & More, DataMax, and DataMax eSIM.

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